🌟 What is a preorder?
A preorder allows you to purchase fabrics or prints before they are produced. This helps us plan production accurately and offer exclusive designs made specifically for this preorder cycle.
As a thank you for your patience, preorders are usually offered at discounted pricing compared to retail, where available.
📅 When do preorders open and close?
Every 4-6 weeks upon last preorder closes.
Dates may vary depending on holiday seasons.
⏳What is the preorder turnaround time?
Estimated turnaround: 8-12 weeks (excluding shipping transit time).
While our estimated turnaround is 8-12 weeks, most standard custom print preorders are fulfilled within approximately 6 weeks.
For preorders that include Cut & Sew Project Packs, production typically takes longer as we consolidate and prepare all print files before printing. Most Cut & Sew Project Pack preorders are fulfilled within approximately 8 weeks.
Turnaround times are estimates and may vary depending on the size and complexity of each preorder.
📦 Can I combine preorder and in-stock items?
Yes, you may combine them in the same order. However, your order will only ship once all preorder items have arrived and are ready for dispatch.
If you would like your in-stock items shipped sooner, please place a separate order.
💸 Refunds & Order Changes (Preorders)
- Preorders are strictly non-refundable
- Refunds only if TAT is not met
- Order changes incur a 10% administrative fee
- Retail availability of prints is not guaranteed