Frequently Asked Questions – Sewfisticated Supplies

Welcome! We’re thrilled to have you at Sewfisticated Supplies — your go-to shop for high-quality bag-making materials.

Based in Singapore, we offer worldwide shipping so makers from every corner of the globe can access our curated selection.

All prices on our website are displayed in United States Dollars (USD) unless otherwise specified.

Customers browsing from Singapore may see prices reflected in Singapore Dollars (SGD), while visitors from Australia may see prices displayed in Australian Dollars (AUD) for convenience.

Free shipping via SingPost Tracked Letterbox for orders over SGD30.

Free courier door-to-door delivery for orders over SGD50.

Orders under SGD30:

• SGD3 flat fee for SingPost Normal Mail
• SGD5 for courier door-to-door delivery

Note: SingPost Tracked Letterbox is limited to 2 kg and max dimensions of 324 mm x 229 mm x 65 mm. This service is not available for bulky items such as vinyl, faux leather, 3D Airmesh, or Sewfistive Foam.

Sewfisticated Supplies is not liable for any lost local packages where proof of postage is provided.

We ship internationally via UPS, offering 1–3 business day delivery for most locations.

For remote areas, allow an additional 2–3 days. All timelines are subject to customs clearance.

• UPS does not deliver to PO Boxes. If a PO Box is entered, you may incur an Address Correction Surcharge at your expense.
• Maximum liability is USD100 per shipment or the declared value - whichever is lower.
• Tracking number will be provided once your order is handed over to the courier.

Note: Shipping rates are calculated based on actual or volumetric weight, whichever is higher. Any overpaid shipping will be refunded when we generate your label.

Customs duties, taxes, or clearance fees are not included and are the responsibility of the buyer upon delivery.

If your country isn’t listed at checkout, please contact us at sales@sewfisticatedsupplies.com.

President Trump signed an executive order suspending the de minimis exemption for all low-value (under $800) shipments to the United States, effective August 29, 2025.

Reciprocal Tariff: The 10% reciprocal tariff of the declared value and is in addition to any other applicable tariffs.

Disbursement fee: A fee of the amount paid or processed by UPS on behalf of the customer will be charged. Shipments to U.S. destinations will incur a fee of 2% of duty/tax (minimum $14.00).

Additional tariff lines surcharge: A fee of US $3 per line applies when more than three entry lines are entered for shipments. To help reduce these charges, I will assist with consolidating entry lines under the same Harmonized Codes (e.g., same product in different colors) for customs declaration.

Warehouse storage fee: This will be assessed when shipments remain in the UPS warehouse in the U.S. after the two free days, regardless of the customs broker. A minimum of US $25 + US $0.05 per lb. per day will apply after two days. The rate of $0.10 per lb. per day will apply after 7 days.

🔔 Customs duties, taxes, or clearance fees are NOT included and are the responsibility of the buyer upon delivery. All charges are payable before delivery, and payment advice will be sent via email by UPS. 

Official notice by UPS:
https://www.ups.com/us/en/shipping/international-shipping/import-fees

🟣 Ready Stock:
Our standard processing time is 3–5 business days.

During sales or high-volume periods, please allow up to 5–7 business days for your order to be packed and shipped.

⏳ Weekends and local public holidays are not included in the turnaround time.

🟣 Pre-Orders:
The typical lead time is 6–8 weeks or 8–10 weeks from the closing date of the pre-order.

Estimated timelines will be clearly indicated in each pre-order listing.

We sincerely appreciate your patience and support as we carefully prepare your orders. 💜

Unless otherwise stated, all products listed are Ready-To-Ship.

From time to time, we may open Pre-Orders for selected supplies.

Each listing is thoughtfully curated, so we recommend reviewing the details carefully before making a purchase.

Orders are packed based on size and weight. Packaging may vary between poly mailers and boxes.

We do not offer flat-rate shipping, as even a 0.1g difference can shift the package into a higher tier.

At this time, we do not accept returns or exchanges. Please ensure that you read each product description carefully to confirm suitability.

We thoroughly inspect all items before shipping. If you believe your item has a defect we may have missed, please email sales@sewfisticatedsupplies.com within 7 days of receiving your order, including photos and detailed information.

Such cases will be reviewed individually.

Shipping fees are non-refundable, and we are unable to revise shipping addresses once the order has been entered into the courier system.

While we generally do not encourage cancellations, we understand that exceptions may arise. If you need to cancel your order, please email us (sales@sewfisticatedsupplies.com) within 24 hours of placing it. A 10% cancellation fee will apply to cover administrative costs.

Please note that repeated cancellations may result in a ban from future purchases.

Preorders are strictly non-refundable unless we are unable to meet the promised turnaround time (8–10 weeks from the closing date.

For any inquiries, please email us at sales@sewfisticatedsupplies.com and include your Order # for faster assistance.

You can also reach out directly through our SCD Facebook group for quick support and community help.

We’re here to assist you! 💜