Sewfisticated Twill

• Actual colours may vary slightly due to differences in screen settings and device displays. While we strive to represent our fabrics as accurately as possible, the colour shown on your screen may not exactly match the physical item.
• Cuts are not continuous.
• Due to the cutting process, fabric width may vary by ±1".
• Minor imperfections found within 2" of the selvage are not considered flaws.
• Some pieces may have markings on the reverse side. These are purely cosmetic and do not affect the fabric’s usability or overall performance.

We strive for consistency in our products, but slight variations on the color may occur during the manufacturing process in different production batches. 

Our fabrics are hand-cut, so please note that they may not have perfectly straight edges. If you have a preference for precisely straight cuts, we recommend considering this before making a purchase.

Variation in sizes/measurements difference is minimal and should be within +/- 1" range.

Fabric will be shipped either folded or rolled, depending on the most economical method.

If the fabric arrives folded, we recommend rolling the fabric to help alleviate any creases or wrinkles that may have occurred during transit. For best results, you can lightly iron the fabric on the right side using a muslin cloth to protect the surface and smooth out any remaining creases. This gentle ironing process will help restore the fabric to its original appearance without causing any damage.

• If your order contains both in-stock and preorder items, the entire order will ship once all items are available.
• For urgent in-stock items, please place a separate order.
• ❌ Do not combine preorder items with retail items in the same order unless you are able to wait 6–8 or 8-10 weeks after preorder closes.
• Combined shipping is LIMITED and available only if duties and taxes have not been prepaid and the package has not yet been collected by UPS or the local courier. Please email us before placing a second order to arrange combined shipping.

🟣 Ready Stock:
Our standard processing time is 3–5 business days.

During sales or high-volume periods, please allow up to 5–7 business days for your order to be packed and shipped.

⏳ Weekends and local public holidays are not included in the turnaround time.

🟣 Pre-Orders:
The typical lead time is 6–8 weeks or 8–10 weeks from the closing date of the pre-order.

Estimated timelines will be clearly indicated in each pre-order listing.

We ship internationally via UPS (1–3 business days; remote areas +2–3 days). UPS does not deliver to PO Boxes; address correction fees may apply.

DUTY-FREE THRESHOLDS

• USA: Not applicable - all shipments are subject to tariff, duties and taxes.
• AU/NZ: AUD 1,000 / NZD 1,000
• UK: £135 (~USD $170)
• Canada: Low CAD 20 threshold

CUSTOMS DUTIES & TAXES
Customs duties, taxes, and clearance fees are NOT included in shipping unless prepaid at checkout. Customers in the USA, UK, and Canada may choose to prepay duties and taxes at checkout for delivery with no surprise fees.

If not prepaid, charges incurred (if any) are the buyer’s responsibility and must be paid before delivery. UPS will email payment instructions if required.

SHIPPING
US / UK / Canada / NZ:
Free over USD 110, flat rate USD 44.90 below

Australia
Free over AUD 120, flat rate AUD 35.90 below

Singapore
Free normal mail SGD 30–40; courier over SGD 40, otherwise SGD 3–5.
Products that cannot fit in a resident’s mailbox (e.g. stiff mesh, vinyl and stabilizer) are shipped via courier only.

See more FAQ!

We regret to inform you that we do not accept returns or exchanges. We kindly request that you carefully read all listing descriptions before making a purchase to ensure that the product meets your requirements and expectations.

At Sewfisticated Supplies, we take great care in inspecting all products prior to shipping to ensure their quality. However, if there are any defects that have been overlooked, we encourage you to contact us at sales@sewfisticatedsupplies.com m with detailed information and photographs of the defects. Please note that such cases will be handled on a case-by-case basis.

To initiate a return or exchange request, please email us within 7 days of receiving your order. Kindly note that shipping charges are non-refundable. No warranty claims will be accepted after this period.

Cancellation Policy
While we generally do not encourage cancellations, we understand that exceptions may arise. If you need to cancel your order, please email us within 24 hours of placing it. A 10% cancellation fee will apply to cover administrative costs.

Please note that repeated cancellations may result in a ban from future purchases.

Fabric

• May be folded for storage
• Gentle machine wash
• Hang dry
• Iron on the wrong side using low to medium heat
  

Vinyl

• Roll with the right side facing inward
• Do not fold to prevent creasing
• Store away from heat and direct sunlight
• Spot clean only
• Do not machine wash
• Clean gently with a soft, damp cloth
  

3D Airmesh

• May be folded or loosely rolled for storage
• Gentle machine wash
• Hang dry (do not use a dryer)
• Do not iron